awareness concept glimmer

• The team consists exclusively of BIPOC and FLINTA* individuals.
• The selection team is the club's first point of contact.
• The welcome is friendly and includes an emphasis on the importance of looking out for one another within the club, as everyone is responsible for maintaining a functioning awareness structure.
• There is an explanation of who to contact in situations requiring awareness support (this includes all staff members).
• More detailed information regarding the door announcement is contained in an internal document familiar to all selection team members.
• The door policy is non-discriminatory – guests' behavior alone determines who is allowed to enter the club.

• The team includes at least one FLINTA* person whenever possible.
• Security staff are primarily responsible for enforcing house rules and ensuring that guests with a ban are denied entry.
• De-escalation and non-violent measures are consistently used.
• They are also informed about the concept and principles of awareness through internal awareness briefings and act accordingly.
• Security staff are a potential first point of contact but generally discreetly forward situations to the awareness team.

• The checkout staff explains the house rules in detail and mentions the associated Code of Conduct.
• Again, it is requested that everyone looks out for one another and that any situations can be reported to any employee.
• There is also a reminder about the existing awareness stand as a contact point for all concerns.
• Employees at the cashier are a potential first point of contact, but generally forward situations discreetly to the awareness team.

• The awareness team consists of two to three people (depending on expected workload). Additionally, the selection team is patrols also responsible for patrols (the two positions communicate regularly).
• At least one awareness team member must be present at the awareness stand, while the other person(s) move around the floor.
• The awareness team can also be reached by phone via WhatsApp, SMS, and phone (contact information is posted in all restroom cubicles and at the entrance).
• At least one person per shift has prior medical knowledge.
• At least one person per shift has practical experience in awareness work.
• At least one person per shift is a FLINTA* person.
• Awareness shifts never last longer than six hours.
• Security personnel are continuously available and communication is conducted via radio
• The awareness team will continuously take over situations reported by other staff members, as others usually lack the capacity and/or expertise for this.
• The awareness team is identifiable by orange, reflective armbands.
• Information about further support services for those affected is available at the awareness stand.
• The awareness team is not a replacement for security personnel or psy-care.
• There are regular supervision sessions, debriefings, and internal trainings.
• All incidents are documented anonymously.
• The awareness team can also be reached at awareness@clubglimmer.de via e-mail.

• The bar is also designated as a contact point by the cashiers and selection.
• Bar staff are a potential first point of contact, but generally hand situations over discreetly to the awareness team.
• Free tap water is available, and soft drinks are offered at fair prices.

• Night Management is involved in all processes and is informed about all situations in order to help decide how to proceed.
• Night Management/Artist Care ensures that artists feel safe and, in addition to managing the event, is the point of contact for situations requiring assistance.
• Is responsible for ensuring that the artists are informed about the house rules, the awareness concept, and the code of conduct, just like the guests.

• Night Management is involved in all processes and is informed about all situations in order to help decide how to proceed.
• Night Management/Artist Care ensures that artists feel safe and, in addition to managing the event, is the point of contact for situations requiring assistance.
• Is responsible for ensuring that the artists are informed about the house rules, the awareness concept, and the code of conduct, just like the guests.

• There are no nested rooms or dark corners (well-lit).
• There are wide escape routes and multiple emergency-exits with short intervals.

• The stand is located in the immediate vicinity of the chill-out area and near the restrooms:
  • Sufficient foot traffic allows for assessing the well-being of guests
  • Proximity to areas where guests may be experiencing distress
  • At the same time, sufficient quiet for discretion
  • Immediate proximity to the retreat/awareness room
  • A staff member is always present at the stand

• Availability of awareness information materials in the form of flyers, QR codes, and posters.
• Provision of the awareness concept and an offer to establish a shared understanding.
• Support services for those affected (counseling centers in various areas).
• Availability of safer use information/materials.

• There is an awareness room that offers a largely stimulus-free environment.
• Situations can be resolved discreetly here.
• First-aid supplies are available to care for guests.
• The retreat area is not a permanent waiting room (if the situation actually requires the person to go home or be picked up by ambulance).
• There is dimmable lighting, a hot water bottle, blankets, water, tea, electrolytes, and snacks.
• There are private restrooms, which are only shared with staff by prior arrangement and are otherwise exclusively available for awareness situations.
• Another room serves as a backup room if needed.

• There is a Code of Conduct that is posted in the club, can also be viewed digitally and is pointed out by employees at the cashier.
• There are house rules that are posted in the club and on the door, and can also be viewed digitally by the public, and which are explained in detail by the employees at the cashier after they are previously mentioned upon entry.
• The awareness concept is also publicly viewable digitally.

• All employees are obliged to take part in an internal awareness briefing and a safety inspection before starting to work (as well as agree to the internal Code of Conduct).
• All employees are familiar with the internal emergency plan, which can be viewed in all positions (only for employees) - various emergency situations are described here and step-by-step instructions are given.

• Employees have the opportunity to participate in first aid and fire safety training courses at company expense (these are mandatory for part-time employees).
• Comprehensive awareness training is offered, which is mandatory for certain employees and optional for others. A summary is sent to all employees.
• Monthly team meetings and supervision sessions are held.